Chamber survey clarifies perceptions of Springfield airport service

spacer Apr 18, 2017

Chamber survey clarifies perceptions of Springfield airport service

Recommends using True Cost Calculator before booking travel

In November 2016, The Chamber conducted an online survey to identify existing business ridership practices and perceptions regarding air service to and from Springfield’s Abraham Lincoln Capital Airport. The electronic survey, focused on business travel, was completed by 251 respondents. As shown in the data on the second page, the perceptions did not match the realities.

Given the growth and performance of Springfield air service, including the decline in late and cancelled flights, The Chamber is asking all businesses and organizations to consider making a commitment to use the Springfield airport for all business travel when economically feasible.

How do you know if flying from Springfield is really the most economical choice?

When considering several factors, including the cost of flights, parking, mileage to other airports, and the value of the customer's time, it is almost always the most economical choice. The airport website, flyspi.com, provides a tool called “The True Cost Calculator” to assist in discovering the true cost of business (and personal) travel as customers consider the real cost of their travel.

The economic impact of the Abraham Lincoln Capital Airport continues to grow. The commitment to use our local airport for business travel will not only ensure the continued growth of the airport’s economic impact in our community, it will solidify current flight schedules and increase our chances of additional flights.

As of this release, 33 local businesses have made formal commitments to use our local airport during recent meetings of our Strategic Leadership Council and Chamber Board of Directors. The full survey results, as well as the commitment form, are available at www.gscc.org/spisurvey.

Of the 251 survey respondents:

  • 57.5% used the Springfield Airport in 2016
  • 47.5% use the Springfield Airport for business travel
  • 37.6% use the St. Louis Airport for business travel
  • 76.9% rated their overall satisfaction with flying out of Springfield as “good” or “excellent”
  • 44.3% rated their satisfaction with flying United from Springfield as “good” or “excellent”
  • 55.3% rated their satisfaction with flying American from Springfield as “good” or “excellent”

Top three reasons respondents fly from other airports (could choose more than one):

  • 63.0% said lower fares
  • 59.6% said non-stop destinations
  • 57.4% said more frequent flights

Perceptions regarding on-time and cancelled flights:

  • Respondents thought 74% of flights from Springfield to Chicago arrived on-time
  • Respondents thought 81% of flights from Springfield to Dallas arrived on-time
  • Respondents thought 17% of flights from Springfield to/from Chicago were cancelled
  • Respondents thought 13% of flights from Springfield to/from Dallas were cancelled

The real data regarding on-time and cancelled flights vs. the perceptions:

  • Actual on-time rate Springfield to/from Chicago in 2015 was 79%, (Jan-May, 2016 was 84%)
  • Actual on time rate Springfield to/from Dallas in 2015 was 84%, (Jan-May, 2016 was 84%)
  • Actual percentage of cancelled flights Springfield to/from Chicago in 2015 was 6.8%, (Jan-May, 2016 was 2.9%)
  • Actual percentage of cancelled flights Springfield to/from Dallas in 2015 was 3.6, (Jan-May, 2016 was 1.2%)

critical data:

  • Springfield air traffic is up 46% over the last five years
  • Bloomington air traffic is down 22% over the last five years
  • Peoria air traffic is up 7% over the last five years
  • Champaign air traffic is up 1% over the last five years

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